Dr. Vidya Hattangadi

The ultimate goal of TQM is to foster customer loyalty by delivering service that will keep customers’ purchases repeating. TQM...

According to a recent study, social media users follow or don’t follow depending on the profile pictures of a person...

The Indian flag signifies readiness to change, progress, forward movement, velour, spirit of independence and dynamism.

Executives and managers who capably drive organizational success, researcher Jim Collins calls them as “Level 5” leaders. They represent a...

In 1963, the free-market philosopher Milton Friedman described corporate social responsibility as "fundamentally subversive", writing that corporate responsibility is the...