Dr. Vidya Hattangadi

Decision making is most important function of managers. Our ability to become great marketers, managers, leaders, and entrepreneurs depend on...

The major principle to handle crisis is governing communications. To be upfront with customers, to talk the truth and keeping...

Organizations which deliver the highest quality of service or products are the ones who receive the most customers. The eminence...

The ultimate goal of TQM is to foster customer loyalty by delivering service that will keep customers’ purchases repeating. TQM...

According to a recent study, social media users follow or don’t follow depending on the profile pictures of a person...