In 1937, Sylvan Goldman introduced the shopping cart, an innovation that transformed retail shopping by overcoming the capacity limits of hand-held baskets. Goldman, the owner of the Humpty Dumpty Supermarket Chain in Oklahoma City, sought to ensure that shoppers could continue browsing without needing to return frequently to the front of the store to empty baskets. Working with his employee, mechanic Fred Young, Goldman began experimenting with designs. Their first shopping cart consisted of a metal frame capable of holding two wire baskets. Inspired by the folding chair, Goldman named his invention the “folding basket carrier.” Another mechanic, Arthur Koestler later developed an assembly-line method to mass-produce the carts by forming and welding wire efficiently. The design received a patent titled Folding Basket Carriage for Self-Service Stores.

Initially, the invention was not widely accepted. Many men perceived the cart as effeminate, while some women associated it with baby carriages, leading to resistance. One woman reportedly remarked, “I’ve pushed my last baby,” expressing her reluctance to use the device. Goldman addressed this resistance by hiring male and female models to demonstrate the carts in stores, along with greeters to explain their use. Gradually, shopping carts gained popularity, and Goldman became a multimillionaire. In urban environments such as New York City, where shoppers often travel by foot or public transport, privately owned carts modelled after Goldman’s design are still widely used.

Beyond its mechanical innovation, the shopping cart also reflects powerful psychological drivers that influence consumer behaviour. Shopping itself can activate the dopamine reward system, producing feelings of pleasure like those experienced in gambling. Retailers intentionally design carts to be large because an empty-looking cart subconsciously encourages shoppers to add more items to create a sense of productivity. Research observations suggest that larger carts can increase sales by as much as 40 percent. In contrast, smaller baskets fill quickly, signalling the brain to stop shopping, whereas larger carts remove this cognitive stopping cue.

Once an item is placed into the cart, shoppers often develop a psychological sense of ownership, which aligns with the endowment effect—the tendency to value items more highly once they are possessed. Removing an item from the cart then feels like a loss, making customers more likely to complete the purchase. Impulse buying behavior is frequently driven by emotional states such as stress, boredom, or excitement, and is intensified by marketing strategies such as limited-time offers and discounts that trigger fear of missing out (FOMO).

The psychological principles behind the shopping cart have also extended into the digital marketplace. In online environments, consumers engage in “virtual window shopping,” often using digital carts as planning tools or wish lists rather than immediate purchasing mechanisms. Retailers design both physical and digital environments to encourage impulse buying through high-visibility checkout displays, appealing product packaging, and frictionless purchasing methods such as stored payment information and one-click ordering. These techniques reduce cognitive effort, making it easier for consumers to make quick decisions without careful deliberation.

Consumers also frequently purchase items to support an idealized future self or to satisfy a temporary desire for novelty. Such impulsive purchases are widespread and are estimated to account for up to 62 percent of buying decisions. Thus, the shopping cart represents not only a mechanical innovation but also a powerful psychological tool that continues to shape consumer behaviour in both physical and digital retail environments.

Conclusion

Overall, the invention of the shopping cart has transformed buyer behaviour in a positive way by making shopping easier, more comfortable, and more enjoyable. It encouraged customers to spend more time in stores, buy more products, and develop a more positive attitude toward self-service shopping. Shopping carts allowed customers to compare products easily by placing multiple items in the cart before making final decisions. This flexibility made shoppers feel more in control and confident in their choices.

Organizational structure shape how companies coordinate work, make decisions, and create value. Value creation is the process of making something helpful or better. Companies use time, tools, and labor to build items. Customers buy these items because they solve real problems. A company cannot last if it does not offer value; buyers will go for substitution.

A flat organizational structure is characterized by few or no layers of middle management between employees and senior executives. By reducing hierarchical levels, organizations can shorten communication channels, accelerate decision-making, improve coordination, and encourage greater employee involvement. A flatter structure can therefore enhance organizational agility, innovation, responsiveness, and employee engagement, particularly in rapidly changing markets.

As competitive and market dynamics have evolved, several established Indian companies have sought to make their organizational structures leaner and more responsive. Companies such as Cipla, Dr. Reddy’s Laboratories, and Apollo Tyres have undertaken initiatives to reduce hierarchical layers and simplify reporting relationships. In some cases, organizations have moved from traditional structures involving eight to ten reporting layers toward considerably leaner structures of approximately three to five levels. The objective is to improve organizational agility, reduce bureaucratic delays, control costs, and strengthen competitiveness in domestic and international markets.

Apollo Tyres: An Illustration of a Flatter Structure

Apollo Tyres provides an interesting example of how a traditional manufacturing organization can move toward a flatter organizational structure. Under the leadership of Managing Director Neeraj Kanwar, the company sought to reduce conventional bureaucratic layers and create a more streamlined operating model. Its high-technology manufacturing facility at Oragadam, Chennai, has been cited as an example of a highly streamlined, four-tier organizational structure.

The reduction of hierarchical layers can have important cost and operational implications. Maintaining multiple levels of middle management involves expenditure on managerial salaries, benefits, offices, administrative support, and other overheads. When unnecessary layers are removed, organizations can potentially reduce these administrative costs while simultaneously improving the speed of communication and decision-making.

However, the principal advantage of a flat structure is not merely the reduction of managerial salaries. Middle managers can perform important functions such as coordination, mentoring, performance monitoring, conflict resolution, and implementation of organizational strategy. Therefore, the objective of flattening should be to eliminate unnecessary bureaucracy rather than eliminate management itself.

The resulting savings and productivity improvements can be redirected toward strategic areas such as research and development (R&D), employee development and incentives, technology adoption, process improvement, and competitive pricing. At the same time, faster communication between employees and senior management can enable organizations to respond more quickly to customer needs and market changes.

Thus, a flat structure can create value through a combination of lower administrative overhead, faster decision-making, greater employee autonomy, improved communication, and organizational agility. Its effectiveness, however, depends on the organization’s size, technology, managerial capabilities, employee competence, and the nature of its operations.

Horizontal Organization Sturcture

A horizontal organizational structure emphasizes teamwork, cross-functional collaboration, and shared accountability rather than a tall hierarchy with multiple layers of management. By reducing hierarchical barriers, organizations can accelerate decision-making, increase employee autonomy, improve responsiveness, and reduce certain administrative and operational costs.

Unlike traditional functional structures, where employees are organized into specialized departments such as marketing, finance, production, and human resources, a horizontal structure organizes work around core cross-functional processes and customer outcomes. Employees from different functional areas work together in self-managed or empowered teams, with a shared responsibility for delivering a specific end-to-end outcome to the customer.

Reduction of Inter-Departmental Friction: Horizontal structures can significantly reduce inter-departmental friction and delays. In traditional organizations, a project may move sequentially from one department to another—for example, from Design to Engineering and then to Marketing. Each transfer can create communication gaps, duplication of work, delays, and conflicts over priorities.

In a horizontal structure, specialists from these functions can work together as one integrated team. This reduces unnecessary handoffs and enables problems to be identified and resolved collectively at an earlier stage.

Customer-Centric Focus: A major advantage of horizontal organization is its emphasis on customer value rather than departmental performance alone. Teams are evaluated according to the quality and effectiveness of the outcome delivered to customers.

For example, instead of measuring a technology team primarily by the number of lines of code written, the organization may evaluate the team on the quality of the customer onboarding experience. This encourages employees to look beyond their individual functional responsibilities and understand how their work contributes to the complete customer journey.

Continuous Skill Progression: Cross-functional teamwork also promotes continuous learning and skill cross-pollination. Employees work closely with colleagues possessing different professional expertise and consequently develop a broader understanding of the organization’s activities.

Over time, this can create “T-shaped” professionals—employees who possess deep expertise in one area while also developing a working knowledge of other functions. Such employees are better equipped to collaborate, solve complex problems, understand the wider business ecosystem, and adapt to changing organizational requirements.

Example Mahindra & Mahindra provides an interesting illustration of the movement toward cross-functional product-development teams in the automotive industry.

In a large automotive organization, vehicle development traditionally involves several specialized functions, including research and development, sourcing, manufacturing, engineering, design, finance, and marketing. If these functions operate primarily as independent vertical silos, coordination can become complex and product-development cycles can become lengthy.

Mahindra’s approach to vehicle development has increasingly emphasized integrated, cross-functional collaboration, bringing different areas of expertise together around specific vehicle-development objectives. Such an approach supports closer coordination between engineering, design, sourcing, manufacturing, and marketing teams.

The development of products such as the XUV700 and Scorpio-N, as well as Mahindra’s expanding electric-vehicle portfolio, demonstrates the importance of integrating diverse capabilities around a common product and customer objective.

The broader lesson is that horizontal organization does not necessarily mean removing functional expertise. Rather, it means connecting that expertise through cross-functional teams so that employees work collectively toward a common outcome. A horizontal structure shifts the organizational emphasis from “Which department owns the task?” to “Which team is responsible for delivering the outcome?” This shift can improve speed, collaboration, innovation, employee empowerment, and customer focus.

Vertical organizational structure

A vertical organizational structure is a traditional, hierarchical structure in which authority flows from the top management downward through clearly defined levels of management. It is characterized by a formal chain of command, specialized roles, centralized decision-making, and clearly established reporting relationships.

Vertical structures create value primarily through control, accountability, specialization, consistency, and operational stability. They are particularly appropriate for organizations that operate on a very large scale or in environments where precision, regulatory compliance, risk management, safety, and standardized procedures are critical.

A major advantage is the clear chain of command. Employees know whom they report to, what their responsibilities are, and who has the authority to make final decisions. Decisions may pass through several levels of supervision, allowing organizations to review risks, maintain quality standards, and ensure that established procedures are followed. This can reduce operational errors, strengthen regulatory compliance, and provide greater consistency in execution.

Vertical structures are also valuable when an organization has tens of thousands of employees. Without clearly defined roles and reporting relationships, such large organizations can experience confusion regarding authority and responsibility. A hierarchical structure establishes boundaries, simplifies performance evaluation, and creates accountability at every level.

Another important source of value is functional specialization. Employees generally work within specialized departments such as finance, human resources, marketing, operations, or technology. They are guided by managers who possess deep expertise in their respective functions. This enables organizations to develop specialized knowledge and maintain professional standards.

Example: State Bank of India: A prominent Indian example of a large-scale organization using a hierarchical structure is State Bank of India (SBI). Given its enormous scale, extensive branch network, large workforce, and responsibility for managing financial transactions and risks, the bank requires well-defined authority, standardized procedures, regulatory controls, and accountability.

For example, a branch manager cannot independently alter fundamental banking policies, risk parameters, or regulatory procedures. Such matters are governed through established organizational and regulatory hierarchies. Decisions therefore move through appropriate levels of authority, ensuring that risk, compliance, financial control, and accountability are maintained.

Matrix Structures

A matrix organizational structure combines the advantages of functional and divisional or project-based structures. Employees typically report to two managers—a functional manager responsible for technical expertise and professional development, and a project or product manager responsible for achieving specific project objectives.

The matrix structure creates value by integrating specialized expertise with project flexibility. Instead of keeping employees within isolated functional departments, organizations can share specialized talent across multiple projects according to changing strategic priorities. For example, a senior software developer may work on Project A for several months and subsequently be assigned to Project B, allowing the organization to utilize scarce expertise where it creates the greatest value.

The major value-creating features of a matrix structure includes: Better utilization of specialized talent across different projects. Greater flexibility in allocating employees according to business priorities. Cross-functional collaboration between technical and business teams. Faster response to changing customer and market requirements. Balance between technical expertise and project outcomes. Reduced duplication of specialized resources, which can improve cost efficiency.

However, the matrix structure also creates challenges. Dual reporting can produce role ambiguity, conflicting priorities, and managerial tension if the functional and project managers do not coordinate effectively. Therefore, clear authority, communication mechanisms, and performance expectations are essential.

Example: Tata Consultancy Services (TCS): Tata Consultancy Services provides a useful example of how matrix-like arrangements can operate in a large global IT-services organization. Its scale requires employees with specialized technological expertise to work across different industries, clients, and projects.

For example, a technology specialist may remain connected to a technology or functional community while simultaneously being deployed to a client engagement or industry-focused project. This enables TCS to combine deep technical expertise with industry and customer knowledge. Thus, the fundamental value proposition of a matrix structure can be expressed as: Functional expertise + project flexibility + shared resources = higher organizational adaptability and resource utilization. In simple terms: a functional structure asks, “What are you an expert in?” A project structure asks, “What project are you working on?” A matrix structure asks both questions simultaneously.

Asset specificity refers to an investment in assets whether tangible or intangible that are specialized and valuable only for a transaction or relationship, making them difficult to redeploy to alternative uses without losing value. Investments with high asset specificity create a “lock-in effect.“ For example a multispecialty hospital’s investment in MRI machine which costs one crore twenty-five lakhs; this investment makes the organization feel vulnerable, as switching costs become substantial.

Key Types of Asset Specificity are Site Specificity in which equipment or resources are installed at a specific geographic location that cannot be moved without losing massive value. An excellent example of site specificity in project management is installing a commercial MRI machine in a hospital’s radiology department. Site specificity refers to project requirements, constraints, and risks that are entirely unique to the geographic, physical, or operational location of the project. You cannot change the machine installation plan because the physical environment dictates the execution.

Physical asset specificity

Tools, machinery, or software customized and designed for a single, unique task or product. An example of a physical asset site specificity in a beauty parlour is a custom-installed shampoo station with specialized plumbing and built-in drainage basins. Once installed, this equipment cannot be easily moved or repurposed for another business without losing a massive amount of its value due to high uninstalling, relocating, and remodelling costs.

Human asset specificity

Specialized skills and knowledge that workers gain which are valuable to a specific employer or task, but less transferable elsewhere. A team of senior research scientists hired by a pharmaceutical firm to develop a proprietary cancer treatment using a unique, patented gene-editing platform owned exclusively by the company. Over the years, these scientists spend countless hours mastering the nuances of the company’s proprietary lab equipment, internal data tracking systems, and specific molecular compounds. Their deep expertise is deeply tied to this specific firm’s infrastructure and project.

Dedicated Assets

Investments in general plant or capacity made for a specific buyer cannot easily be repurposed if that buyer leaves. Dedicated fibre-optic cables or hardware assigned strictly to one enterprise client. Dedicated fibre-optic cables or hardware assigned strictly to one enterprise client.

What is asset deployment?

Asset deployment is the process of making a new or developed asset, such as software, hardware, machine, or financial capital, available for active use or investment to achieve a specific business objective. The process involves planning, logistics, installation, configuration, testing, and monitoring to ensure the asset is efficiently integrated into a live environment and effectively supports the organization’s goals.

The deployment process consists of Identification of Requirements – understanding what the asset needs to do in its active state. Planning – developing deployment routes, schedules, and types (e.g., online, batch, or detached). Execution – the physical or digital process of installing, configuring, and making the asset operational. Testing which means verifying the deployed asset works correctly with test data or other methods. Monitoring which includes tracking the asset’s performance in the live environment and adjustments as needed.

The deployment process is a complex process. It consists further of preparation and assembly – unboxing physical hardware, checking for defects, and setting up initial configurations. Tagging and Tracking – attaching barcodes, asset tags, or digital serial numbers to record the item in your asset management system. Software Provisioning – installing required operating systems, security tools, and authorized applications. User Assignment – allocating the asset to a specific employee, department, or cost centre, and updating ownership records. And, inventory reconciliation.

Fungibility of assets

Fungibility is the quality of being interchangeable, where individual units of an asset are identical in value and can be readily substituted for one another without loss of utility or value. Key characteristics include interchangeability, equal value, and identical units.

For example, gold is generally considered a fungible asset, meaning each unit of pure gold (by weight and purity) is interchangeable and has the same value as any other unit, regardless of its origin or shape.

Crude oil is a fungible commodity, meaning oil of different grades and origins is largely interchangeable.

Relationship-specific Investment

The distinctive feature of relationship-specific assets is the fact that their value is specific for maintaining a relationship than outside it.

Asset specificity is a term related to the inter-party relationships of a transaction. It is usually defined as the extent to which the investments made to support a transaction have a higher value to that transaction than they would have if they were redeployed for any other purpose.

Example, HUL hiring a lawyer for arguing a case about one of its patents is very much a relationship-specific endeavour, as a strong and trusting client-lawyer relationship built on open communication and compatibility is essential for a successful outcome. You need to feel comfortable being completely open with your lawyer, and they must be able to explain complex legal matters clearly and keep you informed throughout the stressful litigation process.

A component manufacturer buying a machine specifically for a client can be described as a Make-to-Order (MTO) or strategy, where the machine is an investment to fulfil a specific client’s requirements. This scenario involves procurement of equipment based on a needs analysis to ensure the machinery meets the client’s technical and performance needs.

Conclusion

Asset Specificity helps explain whether a company should buy a service/component from the open market or build it internally (vertical integration), as high specificity creates risks of supplier exploitation. When an asset has little to no value outside a specific partnership, the investing party becomes vulnerable to “hold-up,” where the partner alters terms knowing the investment is a sunk cost. Firms with high asset specificity face lower liquidation values during bankruptcy, which restricts their access to traditional debt and drives up external financing costs. Specialized investments allow firms to differentiate their products and build competitive advantages, though they also require specialized relational governance like long-term contracts to ensure stability.

A corporate entity is a legally recognized organization such as a corporation, limited liability company (LLC), or partnership that exists separately from its owners or shareholders. As a distinct legal person, it possesses its own legal rights and responsibilities, enabling it to enter into contracts, own property, incur debts, sue or be sued, and pay taxes independently of its owners. One of the primary advantages of this structure is limited liability, which protects the personal assets of shareholders or members from the debts and obligations of the business.

In the Indian context, corporate governance is guided by the Companies Act, 2013, particularly Section 166(2), which requires directors to act in the best interests of the company while considering stakeholders such as employees, the community, and the environment. This provision reflects a stakeholder-oriented approach to corporate governance. However, in practice, many large Indian corporations those are especially promoter-driven firms operate within a hybrid governance model, where shareholder value often remains a dominant priority alongside broader stakeholder considerations.

Insider ownership refers to the percentage of a company’s outstanding stock held by its officers, directors, and major stakeholders (typically those with >10% ownership). It acts as a key corporate governance metric indicating how aligned management’s interests are with shareholders, generally suggesting confidence in the firm’s future.

Companies such as Adani Enterprises and Adani Ports and Special Economic Zone indeed have high promoter ownership, often above 60–70%. High promoter shareholding generally implies strong alignment between promoters and shareholders, because promoters’ wealth is tied to company performance. However, governance scholars note that very high promoter concentration may also reduce minority shareholder influence, which can create governance concerns. Thus, these firms are often cited as examples of promoter-driven shareholder value models, where growth and market capitalization are strongly emphasized.

The governance structure of the Tata ecosystem is somewhat different. The holding company Tata Sons is majority owned by philanthropic trusts such as Tata Trusts. This structure traditionally promotes a stakeholder-oriented philosophy, balancing shareholder returns with social responsibility. In Cyrus Mistry v. Tata Sons, the Supreme Court of India emphasized that directors must act “in the best interests of the company”, which legally includes but is not limited to shareholder value. Therefore, Tata companies are usually described as hybrid or stakeholder-oriented rather than purely shareholder-centric, even though listed companies must still deliver returns to shareholders.

Azim Premji and the promoter entities historically held very high ownership stakes in Wipro. Promoter control exceeding ~70% can create strong alignment with shareholder wealth maximization. At the same time, Wipro also has a strong ESG and philanthropic orientation through the Azim Premji Foundation, showing that high insider ownership does not always mean a purely shareholder centric approach.

High promoter ownership in companies such as Adani Enterprises, Adani Ports and SEZ, and Wipro reflects a governance structure where promoters retain significant control, often aligning managerial decisions with shareholder value creation. However, corporate groups like the Tata Group illustrate a hybrid model where shareholder interests coexist with broader stakeholder considerations due to trust-based ownership structures.

High Promoter Ownership: More than half of the firms in the Nifty Index have insider ownership of over 50%, with 21 private-party promoters and 6 government-promoter companies in this category as of 2013, creating a, structure where shareholder interests (specifically promoters) are dominant. Banks and insurance companies, such as SBI Life Insurance Company (55.4% ownership) and HDFC Life (50.4% ownership), often focus on maximizing investor returns.

Shareholder primacy is a shareholder-centric form of corporate governance that focuses on maximizing the value of shareholders before considering the interests of other corporate stakeholders, such as society, the community, consumers, and employees.

Insider ownership refers to the percentage of a company’s outstanding stock held by its officers, directors, and major stakeholders (typically those with >10% ownership). It acts as a key corporate governance metric indicating how aligned management’s interests are with shareholders, generally suggesting confidence in the firm’s future. Includes shares held by executives, directors, founders, and entities with significant control over the company. High insider ownership is often viewed positively, suggesting that management has “skin in the game” and is invested in the company’s long-term success, potentially leading to better performance.

The debate between a shareholder approach and a stakeholder approach has been going on for a long time. Advocates of the shareholder approach stress that corporations should focus on shareholder wealth maximization, while proponents of the stakeholder approach highlight the importance of corporations as employment resources, sources of higher-quality products for consumers, and for social responsibility improvements within the general community.

Shareholder Primacy Issue

One of the primary issues in the shareholder primacy debate revolves around the idea of who owns these corporations and whether corporations are capable of being “owned.” The generally accepted view is that corporations are owned by their shareholders, who ultimately could control the company. Therefore, employees, directors, and executives are part of the corporation that must produce work to maximize shareholder wealth.

A shareholder-centric model, while providing a clear metric of success through shareholder wealth maximization, has also been widely criticized for several inherent limitations. One of the most significant concerns is that corporate decision-making may shift toward the pursuit of short-term financial gains rather than long-term sustainability. When management is evaluated primarily on stock price performance or quarterly earnings, there is a strong incentive to prioritize immediate results. This can lead to hasty decision-making, excessive risk-taking, and the adoption of strategies driven by short-term incentives such as performance bonuses or stock-based compensation.

Such short-termism attitude may discourage investments in research and development, employee training, environmental responsibility, and long-term innovation, as these initiatives often require significant upfront costs and produce benefits only over an extended period. As a result, companies may sacrifice sustainable growth and long-term value creation in favour of meeting immediate financial targets.

Another limitation of shareholder primacy is that it may overlook the interests of other important stakeholders, including employees, customers, suppliers, communities, and the environment. Corporations operate within a broader social and economic ecosystem, and decisions that solely prioritize shareholder returns may negatively affect these groups. For instance, cost-cutting measures aimed at improving short-term profitability may result in layoffs, reduced product quality, or environmental harm.

Furthermore, excessive emphasis on shareholder value can increase pressure on corporate executives to manipulate earnings or engage in aggressive accounting practices to meet market expectations. This pressure has been linked to several corporate scandals and financial instability, which intensified criticism of shareholder primacy following the 2008 global financial crisis.

In response to these concerns, many scholars and policymakers now advocate for a stakeholder-oriented approach to corporate governance, where companies balance the interests of shareholders with those of other stakeholders. This approach emphasizes long-term value creation, corporate responsibility, and sustainable business practices, aiming to ensure that corporations contribute positively to both economic growth and societal welfare. Lack of willingness to take on risks and invest in new technologies may limit the growth of corporations and the potential to improve overall well-being with better products.

More dividends paid out by corporations to provide income to shareholders instead of using the generated cash to make more and better strategic investment decisions, e.g., research and development.

Looking forward

Although numerous suggestions have been put forth to implement more of a stakeholder approach from corporations, in the end, it is a change that can only start from within. A few recommendations include reforming the countries’ codes of corporate governance and stewardship to focus more on the long-term success of companies, overhauling legislation to enforce the social and environmental duties of corporations or improving the diversity of board members. However, no matter how many regulations and laws are put in place, a genuine change away from the shareholder primacy approach can only start from within a company through its internal culture, environment, and overall business strategy. The external stakeholders of a company are customers who rely on the company for products or services and are impacted by quality and pricing. Suppliers/Vendors who depend on the company for business, revenue, and partnership. Creditors are institutions that lend money and require repayment. Community/Public at large who get affected by the company’s environmental impact, job creation, and local economic influence. Government/Regulatory Bodies are interested in tax compliance and adherence to laws and regulations.

I had the pleasure of teaching Mr. Noman Aziz Khan during his MMS – Masters of Management Studies (2010–2012 batch) at Anjuman-I-Islam’s Allana Institute of Management Studies, where I served as Professor and Director for a long tenure. Recently, during my visit to Babasaheb Ambedkar University in Lucknow, I had the opportunity to reconnect with him. When I informed Noman over the telephone about my visit, he organized a touching and unexpected commemoration in my honour. I was deeply overwhelmed by his warmth, humility, and affection.

Today, Mr. Noman Aziz Khan serves as Regional Director (Uttar Pradesh, Telangana & Delhi NCR) at LuLu Group International and plays a pivotal role in managing LuLu Mall Lucknow, one of India’s largest and most influential retail destinations.

I still vividly remember Noman from his student days. He was lively, cheerful, and playful, bringing positivity into every classroom he entered. Beneath his easy-going personality, however, lay a sharp academic mind, curiosity for learning, and excellent communication skills. He consistently participated in classroom discussions with enthusiasm and intellectual engagement. Even when assignments were challenging, he displayed effort, discipline, and consistency. Noman often emerged as the presenter in group activities because of his natural communication abilities and confidence. More importantly, he possessed emotional intelligence, teamwork, and interpersonal sensitivity — qualities that are difficult to teach but invaluable in leadership.

Seeing him today as a sincere, disciplined, and innovative retail leader fills me with immense pride. His journey reflects dedication, growth, perseverance, and the ability to transform potential into meaningful success.

LuLu Mall Lucknow spans approximately 2.2 million square feet and is situated on Amar Shaheed Path in Lucknow. Developed across nearly 45.9 acres, it has emerged as one of India’s largest shopping malls and North India’s premier organized retail destination. The mall houses more than 300 national and international brands, including major anchors such as Decathlon, Nykaa, PVR INOX, and the massive LuLu Hypermarket. It also features the Funtura indoor entertainment zone, advanced VR-enabled gaming spaces, multiplex cinemas, extensive food courts, and modern family-oriented leisure infrastructure. The mall is not merely a shopping centre; it is a symbol of Lucknow’s transition into a modern metropolitan city.

Having taught Retail Management for several semesters, I have always believed that successful retailers are distinguished not merely by commercial performance, but by human-centric leadership. Outstanding retailers demonstrate customer-centric thinking, strong communication abilities, product knowledge, ethical behaviour, adaptability to changing consumer trends, team-building capabilities, operational efficiency, calmness under pressure, and strategic thinking. I witnessed many of these qualities in Noman even during his student years.

During my recent visit to the mall, I observed him closely while he interacted with employees, monitored operations, and supervised customer engagement across various sections. His towering leadership presence was visible throughout the establishment. Yet, despite managing nearly 5,000 on-roll employees and over 3,000 off-roll staff members, he remained approachable, calm, and deeply connected with his workforce. Great retail leaders do not merely delegate tasks from offices; they remain visible on the sales floor, coach employees in real time, solve problems directly, and lead by example. Noman embodies this philosophy.

Interestingly, his professional journey began on the sales floor itself at LuLu. His rise through the ranks demonstrates the power of commitment, operational understanding, and leadership earned through experience rather than entitlement.

M. A. Yusuff Ali, Chairman and Managing Director of LuLu Group International, is globally recognized as a visionary retail entrepreneur and philanthropist. His leadership combines business acumen with humility and strong human values. It is evident that Mr. Yusuff Ali identified exceptional leadership potential in Noman Khan and handpicked him to lead the Lucknow operations. Visionary leaders possess the ability to recognize future leadership in others, and this appears to be one such example.

Under its leadership framework, the mall has introduced several operational and marketing innovations. LuLu has adopted aggressive digital branding and omnichannel promotional strategies targeting younger consumers. Through festive campaigns, social media engagement, online promotions, and collaborations with local cultural and devotional programs, the mall has created deep emotional integration with society.

The inclusion of Funtura entertainment zones, VR-enabled gaming, multiplexes, and extensive dining areas transformed the mall into an all-day family destination rather than merely a shopping venue. This experiential retail model has significantly enhanced customer engagement. The mall also introduced sophisticated multi-level parking systems and integrated traffic management connected to all floors — an important operational innovation for a rapidly expanding city like Lucknow.

The hypermarket brought global retail presentation formats into one integrated ecosystem, including imported food sections, modern bakery concepts, electronics zones, and fashion integration. The mall further adopted prefabricated construction methods to reduce environmental impact and later earned an IGBC Gold Rating for sustainability initiatives involving waste management, water conservation, energy efficiency, and reduced fossil fuel consumption.

Community discussions among Lucknow residents frequently mention the extensive product variety, aggressive discounts, efficient billing counters, and the convenience of obtaining everything “under one roof.” These factors have significantly strengthened customer loyalty and repeat footfall.

The impact of LuLu Mall Lucknow on the city extends far beyond retail. The mall has created thousands of direct and indirect employment opportunities across retail, hospitality, logistics, food services, maintenance, entertainment, and security sectors. Local youth have especially benefited from these opportunities.

Its establishment accelerated infrastructural development around Amar Shaheed Path and nearby townships. Improved roads, enhanced transport connectivity, parking infrastructure, and rising commercial activity transformed the surrounding urban landscape. Property prices and commercial rentals in adjoining areas witnessed significant appreciation following the mall’s development. The project stimulated further residential and commercial investment in the region.

Being one of India’s largest malls, it attracts visitors not only from Lucknow but also from neighbouring districts and states. This inflow benefits hotels, transport operators, restaurants, and local businesses. Apart from global brands, local suppliers, artisans, food vendors, and service providers have also benefited from the increased commercial activity generated by the mall.

The mall has also influenced lifestyle patterns, leisure activities, and social culture, particularly among the middle class and younger population. It introduced international retail standards, organized shopping culture, multiplex entertainment, and global consumer experiences, thereby strengthening Lucknow’s identity as an emerging metropolitan city. Indeed, LuLu Mall Lucknow represents a classic case study of how a hyper mall can contribute to city branding, urban modernization, and socio-economic transformation.

As a teacher, nothing brings greater satisfaction than witnessing the success of one’s students. I feel immensely proud of Mr. Noman Aziz Khan. His journey from a cheerful MMS student to a respected retail leader demonstrates how dedication, humility, discipline, and vision can shape extraordinary careers.

He possesses the inherent qualities required for enduring leadership — resilience, customer orientation, ethical grounding, communication excellence, and strategic thinking. With the right opportunities and continued perseverance, I firmly believe he has the potential to become one of the most respected names in Indian Retail history.

The supply chain is as important as a backbone of businesses and the global economy, connecting raw material sources to the end consumer by managing the flow of goods and information, ensuring efficiency, quality, and timely delivery. This intricate system is crucial for providing products, boosting economic activity, modifying risks like disasters and geopolitical events, fostering innovation, and creating a competitive advantage for businesses.

Supply chain risks can cause big problems for firms. These risks come in many forms. Natural disasters, cyber-attacks, and supplier issues can all disrupt the flow of goods. The COVID-19 pandemic showed how fragile supply chains can be. Many companies struggled to get parts and materials. This led to empty shelves and angry customers. To cope, firms need to build supply chain resilience. This means having backup plans and suppliers. It also means using tech to spot problems early. Smart firms keep extra stock of key items too.

The bullwhip effect is a phenomenon in supply chain management where small changes in consumer demand create increasingly enlarged and distorted order quantities as they move up the supply chain from retailers to wholesalers to manufacturers. This exaggeration of demand leads to excess or insufficient inventory, higher costs, and reduced efficiency. It occurs because each stage in the supply chain lacks perfect information about actual consumer demand and tends to overreact to perceived changes, creating a ripple effect like a whip’s increasing motion.

The term “Bullwhip Effect” was first coined by Procter & Gamble researchers in the early 1990s. It described the phenomenon they observed in the supply chain for their Pampers brand diapers. They noticed that small changes amplified consumer demand as they moved up the supply chain, leading to significant inefficiencies and increased costs.

The bullwhip effect in a supply chain is when small changes in final consumer demand are magnified into increasingly larger fluctuations in orders as they move upstream to distributors, wholesalers, and manufacturers. This distortion causes parties to overcompensate for perceived changes in demand, leading to inefficient overproduction, excess inventory, stockouts, increased costs, and supply chain disruptions.

P&G experienced though the demand for their best-selling Pampers diapers was stable, the orders placed by retailers, distributors, and their own suppliers showed progressively larger fluctuations, leading to inefficiencies like excess inventory and increased costs. P&G coined the term to highlight this phenomenon, which they and other companies recognized as a major cause of inefficiencies in their supply chains. 

Common supply chain problems include material and labor shortages, logistics challenges like port congestion and rising transport costs, demand and supply imbalances, lack of visibility, geopolitical instability, and cybersecurity threats. These issues can lead to increased costs, operational disruptions, delays in delivery, and negative impacts on customer satisfaction. Some common problems for bullwhip are as follows: 

Demand Change at the Customer Level

A minor shift in consumer purchases occurs. A change in customer-level demand can disrupt a supply chain by creating sudden imbalances, leading to stockouts or excess inventory and increasing costs for businesses. This happens because the supply chain, which amplifies demand variability, struggles to react quickly enough to unexpected shifts, whether they are sudden surges or unexpected drops in demand.

Retailer Overreaction

The retailer, lacking full visibility into demand, overreacts to the perceived trend by increasing or decreasing their orders to the distributor by a larger margin. When retailers overreact to market conditions, they can cause supply chain disruptions through sudden spikes in demand (leading to shortages) or sudden drops in demand (leading to excess inventory). Overreactions, such as stockpiling or sudden order cuts, disrupt the flow of goods, causing higher costs, production halts, and potential loss of supplier and customer confidence. Effective supply chain management requires real-time visibility and intelligent demand forecasting to avoid these disruptions and ensure a smooth flow of products.

Amplified Orders Upstream

The wholesaler, receiving distorted information from multiple retailers, further inflates its own orders to the manufacturer. Where small fluctuations in customer demand become increasingly amplified as they move upstream from the retailer to the wholesaler, distributor, and manufacturer. This distortion leads to inefficiencies like excess inventory or shortages, increased costs, and operational instability, as each supply chain stage.

Magnified Demand Fluctuation

The manufacturer, with even less direct information about customer demand, drastically adjusts its production and orders from suppliers, creating the largest and most erratic swing.

Complex Supply Chain

The number of intermediaries between the manufacturer and the ultimate customer grows with a complex supply chain. Each intermediary may make assumptions about demand in a complex supply chain and place orders accordingly. Due to the sheer number of interconnected and interdependent entities, the vast amount of information and material flows involved, the global reach and multiple geographic locations of these entities, and the constant dynamic changes and disruptions that occur, making cause-and-effect relationships often unclear. These factors create a system with many moving parts that require significant coordination and can lead to cascading effects when problems arise.

Batch Orders

Batch order is a common practice in supply chain management where orders are placed in bulk at set intervals. The supplier and the retailer or distributor agree on a schedule for placing orders rather than placing orders as demand occurs. Batch ordering creates a distorted view of actual demand. This distortion of information leads to an excess inventory, which causes a stock-out or increase in holding costs. It can also lead to the bullwhip effect by creating a delay in the flow of information. This delay causes suppliers to react to changes in demand too late, leading to an oversupply or stock-out.

Consumer Pressure

Consumer pressure can cause the bullwhip effect by creating demand fluctuations that are difficult for suppliers to predict and address. It happens when consumers pressure retailers to stock a wide range of products and always have those products available. Consumer pressure leads to an overestimated demand and an increase in inventory levels. When consumers pressure retailers to stock a wide range of products, retailers place large orders to ensure they have enough supply to meet consumer demands.

Bad Communication

Distorted communication directly causes supply chain disruption by creating misaligned expectations, increasing operational costs, and leading to poor decision-making, which results in delays, shortages, and damaged relationships. This breakdown in information flow, especially in global networks, can be due to incompatible systems, data silos, security issues like cyber-attacks, or a general lack of real-time, transparent information exchange, hindering agile responses to unexpected events. It creates a lack of visibility and coordination among supply chain partners. It makes it difficult for suppliers to accurately predict demand and make informed inventory management and production levels decisions. Poor communication can lead to an overestimated demand and an increase in inventory levels, causing the bullwhip effect.

Price Volatility

Price volatility refers to the degree of price variations of a product or commodity over time. It measures how much the price of a product or commodity changes in each period.  Price volatility causes the bullwhip effect by creating uncertainty and unpredictability for suppliers. The rapid fluctuation in the price of a product or commodity makes it hard for suppliers to forecast future prices. This volatility causes them to overestimate demand, leading to an increase in inventory levels and the bullwhip effect in supply.

Lead Times Issues

Lead time is the time it takes for order fulfilment, from placing an order until the goods are received. Long lead times create delays in the flow of information between supply chain partners. This delay makes it difficult for suppliers to accurately predict demand and make informed inventory and production levels decisions. For example, if a supplier has long lead times, a retailer may place large safety stock orders to ensure they have enough inventory.

Incorrect Forecasts

Suppliers, retailers, and distributors often use historical data to make future forecasts. However, when there are significant changes in demand, it may cause them to base their projections on incorrect information. This wrong projection can lead to an overestimated demand and an increase in inventory levels. Incorrect supply chain forecasts create a vicious cycle of overstocking and stockouts, leading to increased costs, reduced profitability, and damaged customer satisfaction. This inaccuracy also triggers the bullwhip effect, amplifying small errors up the supply chain into significant demand and supply imbalances.

Adidas and Puma were founded by two German brothers, Adolf “Adi” and Rudolf Dassler, who were initially partners in a shoe-making business. Their company, Gebrüder Dassler Schuhfabrik – Dassler Brothers Shoe Factory achieved success. Adolf and Rudolf Dassler started their shoe business together in their mother’s laundry room in Herzogenaurach in 1924. They gained recognition at the 1936 Olympics. The best part is that the brothers initially found success with their athletic shoes.  

But their relationship worsened, leading to a bitter feud and the subsequent split. Adolf founded Adidas, while Rudolf founded Puma. The rift between the Dassler brothers, who founded Adidas and Puma, stemmed from a combination of personal and business-related issues. Their contrasting personalities, business philosophies, and a significant misunderstanding during an air raid incident in World War II all contributed to their falling out.

As with many families, even Dassler brothers had tension from their families. The brothers’ wives did not like each other and with operating and living in the same villa, it eventually came to a head during World War II when the Allies were bombing Herzogenaurach, their village. As Adolf and his wife climbed into a bomb shelter already occupied by Rudolf and his wife, he exclaimed, “The dirty bastards are back again,” referring to the Allied forces. Rudolf felt that the remark was directed at him and his family. But Adolf meant it for the Allied forces. The Allied forces in World War II were an international military alliance formed to oppose the Axis powers primarily Germany, Italy, and Japan. The principal members included the UK, US, Soviet Union and China.

World War II significantly reshaped the world by splitting it into two opposing ideological blocs: the Western, democratic, capitalist bloc led by the United States, and the Eastern, communist bloc led by the Soviet Union. This division, known as the cold war, changed the geopolitical scenario and political dynamics. Dassler brothers Businesses had differing views on the business which led to a growing rift between the brothers. Similarly in some other incident Rudolf also muttered some ugly remarks which were not meant for Adolf, but the misunderstanding kept brewing. Further powering the feud was Rudi’s recruitment into the German military and subsequent imprisonment by the Allies. He believed Adi and his wife were responsible for getting him recruited. 

In fact, the bothers could reign the world: Adolf Dassler was known for his focus on product innovation and technical design, while Rudolf Dassler was a Master of Marketing and sales. They could do wonders. But frequent disagreements and tension within the company, made them officially separated in 1924, with Adolf establishing Adidas and Rudolf founding Puma. Sadly, the brothers’ feud extended beyond their business, dividing their hometown and creating a fierce rivalry between the two brands that continues to this day. 

Adidas is strongly associated with football. It’s a global leader in the sport, sponsoring major tournaments like the FIFA World Cup, UEFA Champions Leagues  as well as top clubs and individual players. Adidas’s long history in football, from pioneering innovative boots to supplying official match balls, has cemented its iconic status in the sport. Lionel Messi and David Beckham were long-standing associations with the brand. 

Puma offers hiking and trail running shoes with features like NITRO Foam and PUMAGRIP Attire for traction, they are more widely recognized for their athletic footwear, apparel, and collaborations in football, running, and other sports. Puma’s Explore NITRO hiking shoes are a recent entry into the outdoor market, designed for various terrains. Puma is associated with a wide range of sports, including football, running, basketball, golf, and motorsport. They also have a strong presence in track and field and team sports like handball, rugby, and volleyball. Recently, Puma has also entered the badminton sport. Puma has several global brand ambassadors. Rosé from the South Korean girl group Blackpink is a global ambassador, representing the brand in various campaigns and storytelling. PV Sindhu, the Indian badminton player, is also a global ambassador, with India being the first country to promote badminton for Puma.

This is how the Dassler brothers’ rivalry gave the sports world two great brands, it gave innovative designs and opened a competitive landscape that continues to influence the industry.  The rivalry drove innovation leading to better products. Both Adidas and Puma are leading brand in sports world.

An asset is a valuable resource owned or controlled by an individual or business that has monetary value and is expected to provide a future financial benefit. Examples include cash, investments, gold, real estate, equipment, and intellectual property. Assets can be converted to cash, used to generate income, or help cover business costs. An asset can produce income, in present or in the future. An asset may appreciate over time. In business, an asset may generate cash flow, reduce expenses, or improve sales.

In corporate strategy, assets are broadly classified as tangible (physical) and intangible (non-physical), which are further categorized by their liquidity, such as current assets e.g., cash, inventory and non-current assets e.g., property, equipment. Additionally, a strategic view considers assets like intellectual property, human resources, marketing assets, and infrastructure. Strong customer relationships, strong supplier relationship, robust marketing channel relationship brand value, proprietary processes, and even skilled human resources are also strategic assets. “Strategic asset allocation” refers to a long-term investment plan for a diversified portfolio.

We shall discuss types of assets.

Tangible Assets

Physical assets that have a physical form. Tangible assets are physical items that a company owns, their values are measurable and they be touched, such as buildings, vehicles, machinery, cash, and inventory. They are recorded on a company’s balance sheet and are essential for operations. These assets can depreciate over time. Examples include both long-term “fixed assets” like factories, plant and machinery and land, and shorter-term “current assets” like cash and raw materials.

Current Tangible

Current tangible assets are physical assets a company can convert to cash within one year, such as cash in bank, inventory, and marketable securities. These assets are used in a company’s normal operations and appear on the balance sheet as part of its short-term liquidity. Cash in bank account, cash in hand, raw materials, work-in-progress, and finished goods held for sale, marketable securities which include short-term investments that are highly liquid in nature, accounts receivable such as money owed to the company by customers for goods or services purchased on credit are all current tangible.

Non-Current Tangible

Also called Fixed Assets are property, plant, and equipment (PPE), buildings, and machinery. They are not expected to be converted to cash within a year and provide benefits to the business over an extended period, with their value often decreasing over time through depreciation. 

Intangible Assets

Non-physical assets that have value. They are non-physical assets that hold long-term value for a business, such as patents, copyrights, trademarks, and goodwill. They cannot be touched but are crucial for a company’s core competence and competitive advantage and value. These assets can have a definite life like a patent or an indefinite one like a strong brand name. Customer loyalty, brand recognition, and software are also intangible assets. 

Financial Assets

Assets that derive their value from a promised claim, like cash or investments. A financial asset is an intangible instrument whose value is derived from a prescribed claim to future payments, income, or ownership. Common examples include cash, stocks, and bonds. Financial assets are typically more liquid than physical assets and are essential for investment and wealth creation. Examples are cash and cash equivalents, accounts receivable, and marketable securities

Current Assets

Assets expected to be converted to cash or used up within one year. Current assets are a company’s resources that can be converted into cash within one year, such as cash, inventory, and accounts receivable, prepaid expenses etc. They are important for a business’s day-to-day operations because they provide the liquidity needed to pay short-term liabilities like operating expenses, bills, and loan payments.

Non-Current Assets

Assets not expected to be converted to cash within one year. Non-current assets are long-term investments like property, plant, and equipment, intangible assets such as patents, and other long-term investments that a company holds for more than one year. They are not expected to be quickly converted to cash and are used to support the company’s operations over an extended period. On a balance sheet, these assets are capitalized rather than expensed in the year of purchase, and their value is gradually reduced over time through processes like depreciation or repayment.

Strategic asset types

Strategic assets can be categorized into four main types: intellectual property, human resources, marketing assets, and infrastructure. These are the unique, often intangible, assets that a company uses to create a competitive advantage, such as patents, industrial design, trademark, trade secret, brand reputation, specialized skills, and proprietary technology. It includes strategic perspective, sometimes called strategic asset management. Corporate strategy categorizes assets based on their role in gaining a competitive advantage. Intellectual Property Assets such as trademarks, patents, software, and product designs, human resource assets such as skills, expertise, and the knowledge of employees, marketing assets such as brand name, customer loyalty, and distribution rights and technology, plus organizational culture, and proprietary systems are all strategic assets. Strategic assets also include the above given tangible assets, current tangible assets, non-current tangible assets, intangible assets, financial assets, current assets, and non-current assets.

Corporate strategy is a comprehensive plan developed by top management to determine how a corporation competes and thrives within its industry. It addresses significant questions such as which businesses to engage in and how to manage various business plans. Corporate strategy can help in organisational rearrangement, problem identification, preventing counterproductive measures and creating contingency plans, proving the key to a company’s future success.

The primary aim of formulating a corporate strategy is to distribute its resources in the best way to derive maximum returns and achieve the company’s goals. There are four types of corporate strategies. We will discuss them as below.

Stability strategy

A stability strategy is often preferred by most companies the companies enjoy their market positions. They continue to explore into the same market and sell the same product but may incorporate research and development and innovation to the existing products. This type of strategy ensures a continuous flow of revenue. The company may try to engage their target market by presenting offers and trials to the customers. Coca-Cola is a classic example of stability strategy. It has maintained its strong core competence while strategically exploring market expansion opportunities. By capitalizing on its diversified brand portfolio and global reach, Coca-Cola aims for sustained growth and positive impact worldwide. The company has largely maintained its flagship product, Coca-Cola soda, over 140 years, focusing on strengthening the brand, optimizing its distribution channels, and maintaining a loyal customer base.  

Expansion strategy

The expansion strategy is suitable for a firm that has already established its foothold within a certain market and aspires to grow in other markets or expand its product offerings. They may want to develop and sell new products, increase their market share or internationalise a business that has already saturated the domestic market. Expansion may involve the diversification of the business functions and thus a larger allocation of resources. This strategy results in greater returns as compared to the previous performance of the company. It can also mean more growth opportunities for the employees. Reliance Industries has showed major clean energy expansion plans at its 48th Annual General Meeting, including scaling solar module manufacturing capacity to 20 GW (Gigawatt) launching a 3 GW plant, and building a gigawatt-scale battery storage facility with an initial capacity of 40 GWh per year.

Retrenchment strategy

Sometimes, an organisation withdraws from its current position or performance to prevent itself from becoming insolvent. This may occur during an economic recession or crisis such as Covid, or if the initial business plan failed to produce the desired results. A company may implement a retrenchment (cost cutting) strategy at various levels and in different areas of the business. For example, a company may decide to completely stop the production of a particular product and thus eliminate all costs associated with it. This can reduce the number of employed staff or its fixed assets and variable costs. Retrenchment as a corporate-level strategy helps improve companies’ financial stability by reducing them in size or making their products and services less diverse. Tata Communications has been shifting away from its legacy of network services business, which faces pricing and operational challenges, toward expanding digital infrastructure and services including cloud connectivity, cybersecurity, IoT (the Internet of things), and communication platforms to build new revenue streams.

Combination strategy

This type of strategy is a combination of the stability, expansion and retrenchment. A company may adopt a combination strategy after they have weighed the pros and cons of each of their products or business units. It could be stability and retrenchment, expansion and retrenchment, or expansion and stability. Combination strategies are a mixture of stability, expansion, or retrenchment strategies. They are also called mixed or hybrid strategies and may be applied in an organization either at the same time in different businesses or at different times in the same business. Thermax is a big name in industrial boilers and heaters in India, which has used multiple combination strategies to survive and grow. The company diversified into energy conservation equipment pollution control. Thermax has signed definitive agreements for acquisition to be completed in near future with buildtechproducts and will fully acquire the balance stake of the company over the next two years while it closed its China subsidiary – TZL (Thermax (Zhejiang) Cooling & Heating Engineering Co. This is a combination strategy of expansion and retrenchment.

Corporate boundaries define the limits of an organization’s activities, responsibilities. It also limits to employee conduct, their physical and operational limits, communication rules, ethical considerations, and personal work-life balance. Organizational boundaries define the scope within which a company or entity operates, establishing the limits for responsibilities, control, and operations. These boundaries are crucial for effectively managing resources, implementing strategies, and ensuring regulatory compliance.

Organizational boundaries limit their capability to innovate. Lack of empowerment of employees, shortsighted leadership, resistance to change, procrastination and to adapt new technology  organizations carry on sluggishly their business. The world is changing every moment.   Innovation is needed for sustainability of organizations. Due to a combination of cultural, strategic, and structural barriers, such as a fear of failure, poor cross-functional collaboration, and a focus on short-term goals instead of long-term vision. Ineffective processes, inadequate resources, and a resistance to change also prevent new ideas from being developed and implemented.

Corporates face challenges such as market volatility, economic slump, intense competition, and challenges in securing funding and managing cash flow. Internal challenges include communication breakdowns, ensuring regulatory compliance, managing workforce dynamics, and the need to adapt to accelerated digital transformation and emerging technologies. Following are some common Factors:

Hierarchical Boundaries

These boundaries are defined by levels of authority and management within the organizational structure. They designate who reports to whom and the levels of decision-making power. Complicated chains of command which can slow down decision-making. Inconsistencies in management at different levels can hinder work, it can create delays in communicating vertically through the levels and horizontally between teams. At times the hierarchical boundaries are less flexible to adapt and react to environmental and market pressures. There is a disconnect of employees from top-level management which can strain the employee-manager relationship due to lack of autonomy.

Functional Boundaries

These boundaries separate departments based on their specialized functions, such as marketing, finance, or human resources. The intention behind these boundaries is to foster expertise and efficiency within each function. But it can create departmental rivalries that can sometimes lead to disruption in the company’s overall structure. An inability for employees within one department to understand how their work relates to the efforts of other departments, or the company.

Geographical Boundaries

For organizations operating across multiple locations, geographical boundaries define operational units based on physical location, whether regional, national, or international. These boundaries often impact logistics, communication, and cultural considerations. Geographical constraints are physical distances, transportation infrastructure, legal frameworks, and cultural differences that may limit the ability of e-commerce companies to conduct business in certain areas. companies face is transportation infrastructure.

External Boundaries

These are the boundaries that define the organization as a whole and separate it from its external stakeholders, such as customers, suppliers, competitors, and regulatory bodies. The significance of these boundaries lies in managing external relationships and adapting to the external environment. Businesses can’t control external factors but must respond to them. These political, economic, social, technological, environmental and competitive factors.

Control and ownership boundaries

This defines who owns the company, how that ownership is structured, and who holds control, typically by outlining the distribution of shares among different classes of shareholders like promoters, institutional investors, and individuals. As an organization expands quickly, its hierarchical structure may become inefficient, leading to bottlenecks and slower decision-making. Additionally, the sudden influx of new employees can create challenges in maintaining company culture and ensuring that all team members are aligned with the organization’s goals.

Open Innovation

It is an important component of the business world because it’s what drives professionals to create new products, methods, services and standards that may affect the economy positively. Business innovation also helps ensure that a business stays competitive and acts as a leader in its industry. Open innovation is a strategic approach where organizations use external ideas, technologies, and knowledge, along with their internal R&D, to drive product and service development. Organizations give priority for innovation by using a wider network of partners, such as universities, startups, and customers, to accelerate progress, reduce costs, and access a richer pool of expertise. Institutions such as IITs, IIS, Department of Science and  Technology, TIFR Etc.

Along the way, GE has invested heavily in open innovation and crowdsourcing as a tool for moving faster and smarter. They created a new system that breaks down the boundaries between their traditional businesses and target markets to create a connected and cohesive global knowledge exchange. More than ever before, each GE business shares expertise, technology, markets, and structure enabling more collaborative and meaningful research, innovation, and learning. Supporting this approach in a company as large, complex, and mature as GE was no easy task. Dyan Finkhousen was GE’s former Global Director of Open Innovation and Advanced Manufacturing, and Founder of GE GeniusLink and GE Fuse. She led this initiative through GE’s Centre of Excellence for open innovation and crowdsourcing, and in GLG’s Leading Learners video series she has discussed the impact of embracing new ways of learning on GE’s continued innovation.

Open innovation actively seeks external ideas, knowledge, and technologies to complement internal resources and capabilities. This model contrasts sharply with closed innovation, which relies solely on internal resources for product and service development. An innovation ecosystem is a combination of all the stakeholders that make choices influencing innovation-related outcomes and, consequently, the direction of innovation. An innovation ecosystem refers to a loosely interconnected network of companies and other entities that coevolve capabilities around a shared set of technologies, knowledge, or skills, and work cooperatively and competitively to develop new products and services.

At HUL,  Unilever Ventures, the company’s corporate venture capital arm, is a key driver of its innovation strategy. By investing in high-potential startups, Unilever secures early access to disruptive technologies that enhance product development, supply chain efficiency, and sustainability.

AI’s role in innovation

AI is no longer optional it’s a part and parcel of an organization.  if organizations want their business to innovate and compete, they must use AI. which  requires a strategic approach and deeply understanding its impacts.

Procter & Gamble’s (P&G) open innovation is primarily executed through its “Connect + Develop” program, which seeks external partners, including corporations, startups, and academic institutions, to co-develop new products and technologies. This strategy aims to source up to 50% of its innovations from outside the company and was famously used to develop products like the Swiffer cleaning system and Pringles Prints. P&G also uses a digital hub to allow partners to submit ideas for technologies and products in specific business areas. 

AI also improves sustainable business practices such as integrating renewable energy sources like solar and wind power by forecasting energy output based on weather forecasts and optimizing storage systems. By incorporating AI into your energy management strategies, not only can you improve operational efficiency and address climate risks but position your organization as a sustainability leader. AI is rapidly becoming an innovation driver in health care from diagnostic imaging to patient care management across hospitals, clinics, and research institutions.

Samsung categorizes its open innovation strategy into four parts: partnerships, accelerators, acquisitions, and ventures. As a partner, Samsung collaborates with other tech companies to find new opportunities within its existing product line. As an accelerator, Samsung looks for promising startups and provides them with an environment that will allow them to succeed. Samsung also acquires startups whose innovations align with the company’s focus areas.

AI is transforming retail and e-commerce by analysing browsing histories, purchase patterns, and demographics to better cater to customer needs. According to a McKinsey report, companies that excel in personalization generate 40 percent more revenue than competitors.

Flipkart demonstrates open innovation through various initiatives, including internal frameworks that encourage experimentation and the use of advanced technologies like AI for product discovery. It also collaborates with external partners, as seen in its Leap program for startups, and focuses on making detailed information accessible to empower teams to find new solutions, particularly in supply chain and logistics. The company’s approach is a combination of creating a culture that fosters internal creativity and leveraging external technology and talent. 

What is 30% role in AI?

The 30% rule suggests that in most complex roles, about one third of tasks can be automated today with AI. The remaining work requires human expertise, context, and oversight. In healthcare, the 30% might be anomaly detection in scans.

While there is no company-wide “30% AI rule” at Coca-Cola, the number 30% has been referenced in relation to specific, successful AI-driven projects, including 30% profit growth: In early 2024, Coca-Cola’s CEO, James Quincey, attributed approximately 30% of the company’s gross profit growth in 2023 to robust AI-driven innovation in products, packaging, and processes. 30% boost in sales: By using AI to personalize recommendations, Coca-Cola and its partners have seen a 30% increase in sales of recommended products to retailers and consumers. A shift away from 30%: In 2019, Coca-Cola spent less than 30% of its media budget on digital channels. By 2024, that figure had increased to about 65%, a major shift enabled by its AI strategy.

In healthcare, the 30% might be glitch while detecting scans. In finance, it could be fraud alerts or first-pass modelling. In education, auto-grading quizzes and drafting lesson outlines. These tasks are structured and repetitive, which makes them ideal for machine support.

For example, Apollo Hospitals announced a strategic push toward AI integration to reduce staff workload, and other major chains like Fortis, Manipal, and Max Healthcare have also invested in AI-powered tools.