How reliable is the interview technique??

Hire1A lot is said and written on how to answer interviews, how to dress up, how to greet and how to answer (all this for the interviewee) but, what about the interviewer? I think that interviewing is a skill which rarely is correctly practiced. I have been on both sides of the table; and having the experience of interviewing some intelligent, friendly, bright, timid, shy, unripe candidates which has really helped me become a better person. As an interviewee, I must mention that I have rarely seen an established, well-mannered, polished and mature interviewer.

The world depends most heavily on the least reliable, yet, most expensive method in hiring employees and that’s the interview technique. It is the most expensive process.  I call it expensive because it begins by inviting the so-called ‘experts’ which is often absurd.  Some of the panelists think no end of them and demand high fees for conducting interviews. Then it all depends on how sincere they are, how enthusiastic they are and whether they are geared competitively to ask questions. Friends, many interviews become a waste of time when wrong people are invited on the panel. Some half-baked experts get intimidated when a bright candidate is better informed and in fact gives the right answers. When the panelists are not well informed, are not really ‘expert’ in the chosen field of interviews their egos get hurt, and they turn out the real suitable candidates from the process of selection. I have seen so far in my life some most callous, unfriendly ‘quacks’ conducting interviews. Thus interviewing is one of the least accurate steps in the selection process.

Hire2Another fact is assessing candidates is highly subjective, and is based on whatever assumptions (prejudices) the recruiter and the interview panelists have; there is a mismatch between the mood, and the chemistry between them and the candidate. Even factors such as physical appearance, dressing, tone of voice, or time of day can impact the interview. Please give this a thought – if there are two candidates with same qualifications and experience, one panel turns down one of the candidates, but if that candidate is made to take interview with another panel  he/she has bright chances of getting selected. Please try it, and you might get amazed.

In my opinion written tests are ten times more accurate than interviews. You get all types of computerized tests or you can prepare them depending on the requirement. Through computerized tests you can assess the IQ, EQ, SQ, RQ, compatibility, knowledge of the area all of these and many more factors. The most accurate hiring procedure is use of ability-merged tests that measure aptitude, motivation and competitiveness followed by a trial period, a review of the resume and, of course reference checks and experience etc. But, sadly we all depend heavily on the interview technique. Perhaps, it is because, it allows to gauge a candidate face to face.

Hire3Research has consistently shown that the typical unstructured interview is pretty unreliable. It does not consistently ensure that the most qualified person gets a job or that the person will perform any better than another candidate chosen with less care. The validity of choosing candidates by only using an unstructured interview process is about the same as simply picking someone at random. But recruiters and their HR managers love interviews. I suppose they like it because it satisfies their ego, need for power and control; all powers are vested in the interviewer to select a candidate.

Interviews are rarely done consistently; after five or six candidates the panel gets bushed. It becomes a rote question-answer session. After the first two or three candidates the panelists experience the ‘economies of scale’ from interviewer to interviewer or from candidate to candidate. Yet, we typically consider all the interview inputs for a candidate as if they were done in the same way. Therefore we are comparing grapes to apples, and apples to oranges; the hairs we split and the time we spend distressing over a small detail or a particular answer to an interview question is a white wash.

Carefully constructed interviews, where the questions are directly related to measurable skills, competencies, or past experiences, take a lot of time to prepare and, to be most effective, have to be delivered in a similar way to each candidate for the job. It requires lot of detailing and scientific measures. From my experience as a recruiter, I can say it is time consuming and requires real expertise.

Hire4What happens when a person is already chosen for a job, and interviews are conducted to ‘show the world’ that the concerned person is chosen through a process? I have experienced some rambling, incoherent, and amorphous interviews which are a sheer waste of time for both – recruiter and candidate. The interviewers look into the resume of the candidate and ask questions randomly ranging from funny questions why something is his hobby and why something else is not his hobby? Or why he left a job, when the candidate starts answering and the panel is weary the candidate is asked to cut short, and is asked to validate something they already expected and wanted to hear. A well-versed, experienced candidate (one who has given many interviews) can game the system in many ways to incline the deck in his favor. No wonder that most candidates often roll their eyes at the absurdity of the interview process.

The mistake most companies make is they are not ready with the checklist while they hire people; they should be prepared with the requisite skill sets for the position – such as enthusiasm, courtesy, honesty, warmth, sincerity etc. Also recruiters need to check attitude, aptitude, social skills, and personality traits. The fact is these are inborn traits and cannot be taught. List the job tasks, along with the qualities, education, experience and training a person needs to do the job. Then it needs logical processing of identifying how to determine whether a person has all of the qualities that has been listed. Reference checks, background investigations and other sources also are equally important.  Compatibility is the most important factor, and the smaller the organization, the more important it is. Compatibility is where most problems occur, and it’s the hardest to check. While hiring a candidate it most important to check whether the applicant shares same values as the organizations’.

A person could have a terrific aptitude for the job, is motivated, has lots of experience, education and training for the job, but if he/she does not fit in with everybody else, the candidate will create problems. He/she will eat up much of management’s time every now and then for trivia. Compatibility can be gauged by comparing applicants’ test results with results obtained from testing an organization’s best and worst existing employees. After short listing the final candidates, ask them to carry out a practical task, such as solving a case study, doing a presentation or preparing a report. This is a great way to show whether their bark is bigger than their bite, in other words if they really do have the goods to deliver. Although the style of their presentation may not fitting, or they might not be polished and astute or they may not exhibit perfect knowledge but look out for that out of box thinking, look out for the attributes to cope in a high pressure situation.

Finally, let me tell you, there are complex reasons for why people do what they do. And a mere interview of some minutes or hour cannot reveal the precision of a person.

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Over the course of my life, I have done all possible jobs that one can think of – front desk assistant, telephone operator, clerical work, accounts assistant, inventory officer, sales woman, sales manager, tutor, lecturer, professor, director...etc. The range of job designations and experience of working in diverse roles has given me strength to think, help people, increase customer satisfaction, promote products, and off course build brands. When I look back at my career, in some jobs I excelled, in some I continued with odds. But the fact is that the diversity in my career has strengthened me as a person and definitely enhanced my skills. Every job taught me something or the other. I love meeting people, reading, travelling, listening to music, cooking, gardening, teaching, writing. Blogging has been a recent addition and am loving it. It has become my biggest hobby. Blogging has changed my life. My blog is wide-ranging manifestation of the way I think. I am a creative individual; I write because I have the urge to translate expressions of life. Over the years I studied and added some degrees as well. I have a PhD in Marketing Management from University of Pune, a post doctoral D.Litt (Doctor of letters) from Mumbai University in strategic management. I am a Professor of Management Studies with 16 years of teaching experience and have over 20 years industry experience. My core teaching areas are Marketing Strategy and General Management. As a teacher, I have always maintained the academic rigor in my classroom, I have always believed and practiced academic engagement while lecturing, I believe in experiential teaching-learning. I truly believe that education is interdisciplinary; therefore I have successfully guided 15 students for their PhD degree across various sectors in business management which includes a broad base of research coursework coupled with an area of specialization. I write on various management topics, research, news and higher education for students. And, the general section of articles on my blog relate to my interests in life. Happy reading to you all!

3 COMMENTS

  1. The topic selected by you is very controversial, but I agree that today the most adequate method for selection of a candidate is a written test, which is unbiased, accurate etc. B4 conducting the interview the people involved must be highly sure of the skill set required for the vacant position . Nepotism should be avoided . Last but not the least conducting interview should be done to hire the right person with right skill set.

  2. No doubt personal interviews are very subjective.Interviewer commits human error of stereotyping , halo effect gender biasness etc .One thing mentioned in the article about if d job seeker is more knowledgeable there are chances that he wont be selected which I find to be very true ..job seeker should present his knowledge adequately neither less nor more to impress d panel …strange but true..mam your articles reflects extraction of years of experience …

  3. No doubt personal interviews are subjective interviewer commits human error such as stereotyping, halo effect gender bias etc one thing mentioned in d article abt if d job seeker is more knowledgeable there r chances that he wont b selected which i find to b very true ….job seeker should present his knowledge adequately neither less nor more…to impress d panel..strange but true..mam your articles reflects extraction of years of experience thanx got to know abt d blog very informative articles…

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